If a CPA firm has a long-standing client but cannot adequately service them anymore, what is an ethical option?

Moving the client to another firm is considered an ethical option when a CPA firm can no longer adequately service them. This approach prioritizes the client's needs and ensures they continue to receive quality services. Transferring a client to a firm that is better equipped to meet their requirements reflects a commitment to professional integrity and client welfare. This action maintains the trust and respect that should exist in the professional relationship and helps in ensuring the client is still well served, despite the original firm being unable to do so.

In contrast, simply refusing to service the client without providing alternatives may leave the client without necessary support, potentially harming their financial interests. Selling the account for a fee raises ethical concerns regarding the commodification of client relationships and does not prioritize the client's needs. Terminating the client relationship outright could also lead to negative consequences for the client and could be seen as unprofessional, especially if it could have been avoided through a proper referral to another firm.