How should a CPA respond if a client expresses dissatisfaction over fees after the work has been completed?

Engaging in discussions to resolve the dispute is a constructive approach that aligns with the ethical responsibilities of a CPA. It is essential to maintain open communication with clients, especially when they express dissatisfaction. By initiating a dialogue, the CPA can gain insight into the client's specific concerns regarding the fees. This not only demonstrates professionalism and commitment to client service but also provides an opportunity to explain the value of the services rendered and clarify any misunderstandings.

Through this discussion, the CPA can work towards a resolution that is satisfactory to both parties, whether it involves a further explanation of the billing or possibly negotiating a compromise. This approach fosters a trusting relationship and can ultimately lead to retaining the client, as opposed to taking a more drastic action like termination or ignoring the client's feedback. Addressing concerns directly can prevent the escalation of dissatisfaction and maintain the integrity of the professional relationship.